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Digital Analyst - Specialist Public Sector - Central London, only limited travel required

£30k-£40k plus bonus, benefits


Digital Analyst

An exciting opportunity to join a well-respected and growing boutique consulting firm, with an impressive client portfolio.

Are you excited about the power of technology to transform the way that organisations operate and meet their users’ needs?

Do you want to make a real difference and bring about meaningful change to a variety of organisations through digital change?

Prior experience of working in a government setting would be advantageous as well as experience of working as part of a cross-functional agile delivery team, working alongside Service Designers, Product Owner, Delivery Manager, and User Researchers.


The company

They are a small but fast-growing consultancy, with clients and partners across the criminal justice sector, local authorities, charities, and a range of private sector organisations in areas such as financial services and technology. They help our clients transform their organisations and the way they deliver services.


The role

They are looking for ambitious and keen people with excellent interpersonal, problem-solving and analytical skills to join our friendly and high-performing team. They need people who are digitally savvy and passionate about the role of technology in making organisations ready for the modern world.

You’ll be working with our clients to transform their organisations and the way they deliver services, combining business analysis and digital service design.

This is a fantastic opportunity to be involved in some cutting-edge assignments and to build on your existing skills, working with small teams of energetic, intelligent and creative people.

They have a comprehensive and successful development programme to help you build the skills you need to operate at an even higher level and a senior team with wide-ranging experiences to coach and share ideas with you.


What they are looking for

You’ll need an inquiring mind, great communication and presentation skills, and the drive to succeed. You’ll also need to be good at working with other people, well organised and able to think on your feet. A positive outlook, enthusiasm and willingness to learn are essential.

You’ll have experience, and may come from a startup, consultancy or transformation background. You’ll have built up strong skills and experience in mapping or modelling business processes and redesigning services for the digital era. You’ll be able to use common business process mapping techniques, and customer centric approaches to mapping customer journeys.  

Prior experience of working in a government setting would be advantageous as well as experience of working as part of a cross-functional agile delivery team, working alongside Service Designers, Product Owner, Delivery Manager, and User Researchers.

Their Business Analysts have experience of working within a range of industries and sectors and bring a diverse set of skills and experiences. Some of the qualities that contribute to their success in our Company include the ability to apply their skills and experience to a wide range of areas, to pick things up quickly, and to grapple with unknowns and ambiguity. 

You will need SC Security Clearance for this role or willing and eligible to apply for it. A key requisite for SC clearance is that you should be able to provide evidence of 5 years’ recent residency in the UK. 

You’ll be able to demonstrate to us how good you are at:

  • Gathering and interpreting information from a range of sources including workshops, interviews and written documents
  • Working with business users and senior stakeholders to understand and map their services and business processes, including identifying service users, mapping the different stages in a services journey / processes, quantifying the resources and time of each stage, and understanding where the costs in each service are.
  • Using a range of techniques to analyse situations, and quickly gain actionable insights into how to resolve complex problems and identify transformational opportunities within business services and processes.
  • Coming up with clever, innovative, and workable new ideas and models – particularly around digital service design
  • Being adaptable and responsive – you’ll use a range of techniques and see what works, and ideally you’ll be experienced in working in Agile and/or fast moving and complex environments
  • Presenting your findings and ideas in a way that sets out complex issues very simply and explains your logic
  • Working with other people to unlock problems and change the way they see things
  • Developing credibility and expertise quickly in unfamiliar or new environments.

This is a very exciting role for the right candidate who is passionate about problem-solving and curious about the world.

They can promise that the work will be varied and interesting, and will give you lots of opportunities to develop and grow. They will help you learn and develop, and there is real scope for you to shape the future direction of the company, by leading teams and assignments, and taking responsibility for shaping our services, developing our ways of working and marketing what we can do.

In return they will offer a competitive package, and the chance to work on some fascinating assignments with our clients from across the government, not-for-profit and private sectors.

Please send your CV to richard@mindbench.co.uk