Well I suppose one be merciful and compassionate in these austere economic times. Whilst I have a visceral and deep-seated issue with process mapping, data-architecture, IT configuration, IT change, IT strategy, IT programme management, project management, business transformation charlatans which (like an virulent and malign disease) continue to infect and eat into the the heart of the UK economy. I must show restraint and not openly critisize otherwise hopeless and skills-deficient people.ZB