In my experience, those who go on and on about how "technology isn't important, it's the people and cultural issues that really matter" or "IT is there to serve the business" etc are generally those who don't understand it. In fact, it's not just IT they don't understand - generally, I find that they lack any kind of 'hard skills' or logical/scientific credentials whatsoever. Invariably they have a background in some liberal arts subject where "there is no right or wrong answer". The fact that they cannot bullsh1t their way out of a situation where there IS a right or wrong answer fills them with dread. As a result, they will avoid these 'right or wrong' areas at all costs, because it actually requires an understanding of the issues and a logical application of knowledge. Instead, they will go on about how important it is to "communicate" and will emphasise the "change management" and "people issues". Even on these kinds of things they are often wrong, but sadly they are usually experts at bullsh1tting so it is harder for more introverted, smarter people to defend their corner and show these masters of manipulation and guff just how wrong they sometimes (often?) are.