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Helpdesk and Incident Management Strategic Leadership
 
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Helpdesk and Incident Management Strategic Leadership

 
forum comment
#0 Helpdesk and Incident Management Strategic Leadership
 
FGH
05.05.9 00:00
 
Hello colleagues,I currently work within IT and am looking to broaden my horizons. I have many years experience within IT support. I work with international customers supporting enterprise-wide critical systems. Having mastered the skills required to support a system, I have branched into support strategy, helping to define system requirements and even steer future tooling strategy. In addition to a strong degree, I have Prince 2, Lean Sigma, CMMI and ITIL Foundation (1st time pass).This is an ideal launch pad into Strategy Consulting – can you advise which companies I should apply to? Mckinsey, Bain or BCG?
 
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forum comment
#0 RE: Helpdesk and Incident Management Strategic Leadership
 
The Connisseur
05.05.9 00:00
 
Hiya,With a background like that, I think you should be looking at partner-level positions in McKinsey, Bain or BCG. Of all the firms listed, I think you should write to McKinsey, outlining your skills, and suggest to them that you are ideally suited to becoming a senior equity partner in their corporate strategy division. There is always a need for helpdesk strategy specialists. They will bite your hand off!
 
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#0 RE: RE: Helpdesk and Incident Management Strategic Leadership
 
5daysaweek
05.05.9 00:00
 
Connisseur - your response is cruel and not contstructive, but reasonably amusing
 
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#0 RE: Helpdesk and Incident Management Strategic Leadership
 
Darko
05.05.9 00:00
 
Seems suited a to a service delivery manager type role, or indeed anything in the process driven World of ITIL - incident management, change management ..etc.
 
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forum comment
#0 RE: RE: Helpdesk and Incident Management Strategic Leadership
 
FGH
05.05.9 00:00
 
Interesting variety of responses; not quite sure where The Connisseur (sic) is coming from though – satire?? What’s that got to do with showing me due respect and deference?There’s a recognition across the piece that the new way of working I’m introducing is really quite radical (try saying that with a ‘soft r’). I’m not sure you have all quite “got” “that”. Let’s not be snobbish about strategy though. Strategy can be found – and deployed - anywhere. If my skills are not wanted within MBB, well they should be!
 
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#0 RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
Mars A Day
05.05.9 00:00
 
FGHYou are an idiot.That is all.Mars.
 
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forum comment
#0 RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
ZB
05.05.9 00:00
 
This has got to be some joke! I shall refrain from pronoucing any acid-tongued visceral feedback, other that say and that those of who did are probably as daft the original poster - ACNers no doubt.ZB
 
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#0 RE: RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
FGH
05.05.9 00:00
 
"other that say and that those of who did"ZB, may I humbly suggest that you spend a little less time denigrating IT folks, and a little more time sense-checking your posts? fool!
 
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forum comment
#0 RE: RE: RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
Hong Kong Phooey
06.05.9 00:00
 
I think the profile is good, but first I would also get a Black Belt in ISO9001.
 
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#0 RE: RE: RE: RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
real strategy consultant
06.05.9 00:00
 
if it's a joke it's funny.If it's a serious question that's pathetic. IT folks are so used to add "strategy" to all their crap projects that some really believe they do strategy.- support strategy is NOT strategy- test strategy is NOT strategy- migration strategy is NOT strategyetc...
 
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#0 RE: RE: RE: RE: RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
ZB
06.05.9 00:00
 
I quite agree real strategy consultant or whatever your name is. Here's my take on the evolution of consulting jargon in the coming years:Specialist disciplines:Strategic Process mapping developmentIT Strategic managementData architecture strategyPeformance management strategyNo doubt the head-honchos at ACN are busy scribbling these down and preparing to put them into thier next glossy ad with a pic of T.Woods clenching his fist unceremoniously.I've said it incessantly that, on the whole, the consulting profression in the UK is basically poor.
 
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#0 RE: RE: RE: RE: RE: RE: RE: RE: RE: Helpdesk and Incident Management Strategic Leadership
 
The Connisseur
06.05.9 00:00
 
ZB, do you mean like in this photo:http://weblogs.baltimoresun.com/sports/thetoydepartment/TigerWoods.jpgI think a good caption would be "Go on. Be the Best. Performance Management Strategies. Delivered."
 
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forum comment
#0 RE: Helpdesk and Incident Management Strategic Leadership
 
Joker
06.05.9 00:00
 
This is clearly a joke. If it isn't then you're clearly off your rocker.
 
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