Hi, does anyone know what consultancy firms offer consulting services in customer service improvement? Thanks

You mean the half wits in bombay that try sell me 'most flexible credit card'. Sorry Britain dont do that stuff anymore, try DAKSH or TATA. The UK used to be prised on being 'British' but now were just another country without the weather, so its back to serious careers im afraid, that take a little brain power.

Despite the 'other' response whom it would appear did not understand the question - there are several such companies, but Tata/TCS are not one of them. Many are small so it will take time finding them, it could also depend on where you live etc. You can start with a Google search, call centre mags will also provide info. You can try Blue Sky, the Call Centre Focus mag has a list in the back. Although if you are already working in this space then I would have thought you would have seen these?Hope this helps

My apologies, I usually work with these companies setting out the 'process' by which they read off their screens. You are obviously referrring to the management of said centres, there is/will be something here especially with 'debt management' methinks :) which HAS to be done here ...

Hi Taxman,I used to work in the setting up of/closing down etc etc within CS/Call/Contact Centres. BUT more recently main Change/Improvement/Transformation so used to working with people like you either on improvement, new software, new service etc.There are quite a lot of small consultancies operating in the arena that the inital question was aimed - there is also a job ad from EY on this site for such people - but being honest I do question how much of this work is actually being undertaken. I totally agree with your views on the level of service in this country. If you happen to know of any company seeking somebody with my skills - now classed as a Business Consultant - please let me know!!Happy New Year, and let us hope that a service culture does appear in the UK anytime soon!

Thanks for your replies. I'm really looking for consultancies that focus on or even offer customer care consulting and training. I guess there aren't any out there? For example, the training offered by O2 to their staff is now being given to the NHS - by O2 staff or by a consultancy? This sort of thing.. tks

I gave you starting points in my reply! However it would now appear that you are talking about training providers. Speaking as an experienced consultant I think you need to consider the very different way of working and if that would actually suit you. You do need to be very solutions focused, able to solve complex problems and situations without any help etc - that is what the client is paying for.

I've been an management consultant for 14 years. I dont think I mentioned anything about why I asked the query? The egos on this site amaze me.

What an interesting comment from somebody who required help from others. From the level of your questions you appeared to be somebody attempting to start a life of consultancy!!!!!!!!!