I just got a cheque today, its for my time wasted talking to an outsourced provider of insurance. Basically I spent 3 hours of my time talking to some nitwit (Clive was his name) and he was useless. The insurance company had done this to save costs, their costs, not mine.I therefore billed them for my time less the time I accept it takes for a competent person to deal with a simple claim, oh and my lawerys fee for the letter and time to visit said lawyer.Just quite happy about that, and remember it next time BT keeps you on hold for 6 hours of YOUR time to save THEM money.

Hello Taxman. How much was the cheque for? And did you really use a lawyer (if so, how much of the cheque did this consume)?Nice one. Thanks and have a nice day. xx

Good evening Sophie,It cost £85 for the lawyer and the recovery letter, the premise was that calls should be dealt with in a reasonable amout of time, and as I recorded the call which lasted 2 hours (well past ones luch time) I simply asked for my time back.(Note on a mobile phone there is an option to record, and as BT informs you it may record the conversation a Reciprocal contract is implied, ie you can record them)

Thanks Taxman! I'm gonna go draft me a few little invoices today. I figure I might be able to recover a couple of £K in total!! Did you use the lawyer to add 'weight' to the claim, or was it because you genuinely needed the template/letter/advice he offered? xx

More threads like this one, please!