Two thirds (68%) of business leaders used automation to respond to the impact of the COVID-19 pandemic, according to new research from Deloitte on robotic and intelligent automation.
Deloitte’s survey of 441 executives from 29 countries highlights that the pandemic forced organisations to rethink how work is done. Around three in four (73%) of organisations worldwide are now using automation technologies - such as robotics, machine learning and natural language processing - up from 58% in 2019.
Meanwhile, the number of organisations deploying automation at scale has tripled in the space of two years. Thirteen per cent of leaders say their organisation has implemented over 50 automations, up from eight per cent in 2019 and four per cent in 2018.
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