If the consulting industry has been really good at one thing, then it’s at taking perfectly decent words and loading them up with so much promise and ambition that they crack under the strain. “Transformation” is teetering dangerously close to the edge of this at the moment: Digital technology offers so much in terms of potential impact on organisations’ top and bottom lines, but clients are increasingly demanding proof, evidence that work is, in fact, being transformed, writes Fiona Czerniawska of Source Global Research.