The MCA has recently questioned the current division of roles between local and national government.

Research suggests that most loyalty programs probably do not increase loyalty.

There is no doubt that today’s insurance operating models have to respond to market changes and not hang on to the past.

The venerable management recruitment agency explains how to improve your chances when being interviewed online.

Gurus and MBA programs delight in telling us that we must always exceed our customers' expectations.

Organizations have significant investments in their core systems, both built and bought.

With more than 100,000 health apps, rapid growth in wearables and 70 per cent of the UK population now owning a smartphone, digital technology looks set to revolutionise the future of health and social care.

How does a CEO create one company? How can a CEO generate cross silo collaboration? Answering this challenge is creating a new breed of business leaders running fundamentally more agile companies.

The £2bn online dating industry is due a Big Data makeover according to Jude Umeh.

Helping clients understand how they can have a social impact is a little understood source of business for wealth managers.

Hilton CFO Kevin Jacobs discusses how he juggles running IT, Finance and Strategic Planning has helped him drive company innovation and performance.

From the spectre of domestic terrorism, to burgeoning cyberattacks, to catastrophic events that could exceed crisis plans, many companies are increasingly at risk of being felled by crises.

David Mitchell Smith of Gartner explodes many cloud myths including whether you should "cloud" everything.

Collections are still handled with a lot of paperwork, despite the promises made by the prophets of the paperless world.

To build your confidence at work requires the support of allies.

Measuring the benefit of training is notoriously hard and there are a number ideologies being promulgated as to how to do it.

The threats from cyber adversaries are continuing to grow in scale and sophistication.

"To grasp the digital opportunity, incrementally improving IT performance isn't enough," said Dave Aron, vice president and Gartner Fellow.

ThoughtWorks' Patrick Kua explains that becoming a Tech Lead is a tough transition for any developer because only part of the skills and experience you had as a developer prepare you for the expectations of a new role.

Hay Group shares its best practice tips on how to find the right graduates and develop them quickly.

According to Chris Murphy, President and Chief Strategy Officer of ThoughtWorks, clients are starting to see technology as a source of competitive advantage as well as a means to become more efficient.

Many companies are information-rich, but intelligence-poor says EY.

Inflexible IT systems and a lack of corporate memory could prevent clients from applying regulatory demands and meeting their customer commitments, according to KPMG.

PWC argues that the supply chain innovations of yesteryear – barcodes, computerised tracking systems, the just-in-time delivery model and even online delivery channels – have all been responses to broader trends taking place at that particular time.

According to Sriram, creating agility in development is a well understood problem.

EY explains how flexible working has given them a competitive edge in recruitment.

There are lots of levers an Aerospace and Defence manufacturer can pull to make themselves more efficient.

For 50 years top consultants have been saying that an excellent customer experience is critical to gaining share.

As technology has improved, customer expectations from contact centres have also grown.

One of the hot business books at the moment is Nir Eyal's "Hooked: How to Build Habit-Forming Products".

According to Wipro everyone talks about 'Big Data', nobody really knows how to do it, everyone thinks everyone else is doing it, and so everyone claims that they are doing it.

The UK is seeing an emergence of new industries, business models and behaviours as a result of disruptive innovations.

The fall in crude prices means new strategic priorities for Oil and Gas firms, with efficiency being more important than ever before.

While collaborative technologies and innovation is at our fingertips at home, in our social lives and in our commercial interactions e.g.

Arup believes that we are on the cusp of a third industrial revolution, where a convergence of new technologies in communication, energy and transport will completely change the structure of the economy from linear to circular.

Kurt Salmon has published a new report highlighting the need for new business approaches to encourage retail financial services customers to save.

Having been spoiled by online interactions with Amazon, Google, Apple and others, consumers expect a similar experience from their banks.

To PWC's Dennis Nally, there are good reasons why diversity and inclusion are an absolute imperative for any business.

Unencumbered by regulation and adopting an ‘act now, apologize later’ approach, these digital competitors, form the heart of the platform economy.

Booz contributors Rob Fisher, Gregg Nahass, and J.

According to Ben Melbourne, ideas are free.

Sriram Narayan, IT PRINCIPAL at ThoughtWorks argues how IT has become strategic owing to the demands of a digital business.

Those in asset-intensive organisations need to learn to love their assets.

True digital transformation is driven by employees who are motivated and engaged.

PA's latest survey shows that you need 'Innovation for peak performance'.

Over the next five to eight years, the regulated sectors in the UK will deliver total expenditure plans approaching £150bn, and more if some of the mega projects such as HS2 and nuclear new build are taken into account.

In order to survive and thrive in today’s competitive landscape, an organization must possess a clearly articulated strategy and align its people n processes to achieve business objectives.

A recent report by the Management Consultancies Association (MCA) Think Tank, Local Government: Time for Reinvention, says the future of local government needs a radical rethink early in the new parliament in order to define what councils are for, what functions best suit them and what should be undertaken by others.

The use of a predictive analytical solution may still appear to be a ‘nice to have’ but actually it’s become more of a competitive enabler, yet probably about 80% of business analytics is still descriptive i.e.

There is no doubt that today’s insurance operating models have to respond to market changes and not hang on to the past.