I am new to the consulting industry and is currently working for a niche consultancy, specialising in project & programme management. I have been charged with looking at how we could get feedback from our clients on the performance of our consultants and the company in general better. Is there a consultancy industry standard for customer feedback? Can somebody point me in the right direction?Many thanks

Use a third-party firm to administer the survey, to ensure independence.Survey your established clients, your target clients, and those who you've pitched to unsuccessfully.Survey regularly and as a matter of course - try to survey after every project or, if unrealistic for your organisation, for every project over with fees over £x.Just as important as the survey process is: the feedback process - so that consultants and managers get timely feedback (relatively soon after the project); and the feedforward process - so that survey questions get refined to suit your firm's evolving business development initiatives and strategies.