Hi. Chaucer Consulting has, on-paper, some organisational hierarchy, but to all intents and purposes, the company is reasonably "flat" and opportunities to have an impact are significant. The company fosters a self-help approach, where consultants are expected to take the initiative to suggest improvements or request assistance. But the internal support network is reasonably strong when assistance is requested. Client-facing work is very much focussed on 'one project at a time' working at a client-site, rather than trying to juggle demands from many different clients at once. This suits people who prefer to immerse themselves in a client's challenge and focus entirely on managing it through to resolution. Basic project work-templates exist, but are rarely used because each project carries such intrinsic uniqueness that it's often easier to develop something bespoke from scratch. As process consultants, the Chaucer team specialise in asking the right questions to elicit salient details from the client's own subject matter-experts, in order to develop a fit-for-purpose solution into which all key stakeholders have contributed.As with any organisation, it suits some people and not others; on the one hand, remuneration is competitive and people are given responsibility reasonably quickly, but on the other, it's family-owned, which can be an issue for some. Hope this helps.