Consulting Thought Leadership

 
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An American business traveller awaiting a flight in Rome uses SlingBox to view last night’s episode of CSI: Miami on her laptop.


In its survey, Watson Wyatt found that salespeople at financially high-performing companies spend 40 percent more time each year with their best potential customers and an additional three to four hours each week in high-value sales activities than salespeople at low-performing companies.


Leaders look to the future for better leadership today

Robert M. Galford and Regina Fazio Maruca

Most of us never deliberately attempt to learn much about the full scope and scale of our influence at work.


The evaluation and measurement of marketing spend has leapt up the management agenda of professional service firms.


Strong local or global consumer brands might be the next entrants into India's urban wireless telecom markets in India, predicts Diamond Management & Technology Consultants, Inc.


The Mercer study reveals industry leader beliefs that suggest: -- Mobile TV will not see explosive growth, but promises strong returns for the right offer and delivery system -- MP3 phones will carve out a material segment of the portable music device market; music services will remain controlled by incumbent distributors, not carriers -- Mobile web technology will evolve quickly to meet demand; the stage is set for the beginnings of mobile web displacement of fixed-line web access -- Strong consumer uptake of mobile navigation and location-based services, but flexible business models are needed for distinct customer segments -- Content owners and wireless carriers are seen as most likely "big winners," technology providers as most needing to improve offerings, and content aggregators as not a major factor - raising questions on ecosystem alignment and the relevance of the wired Internet experience as a predictor Mercer surveyed 300 executives from across the global wireless ecosystem: wireless carriers and MVNOs, content owners and aggregators, device and equipment OEMs, software players, and members of the venture/investment banking community.


The quest for finding ways to ensure that organization achieve success, defined in the limited sense of achieving its goals while following its cherished values, by design than by chance continues.


Marketers are employing a more data-driven approach to reach a growing number of consumers who have integrated the Internet into their daily lives, according to an Economist Intelligence Unit research project sponsored by Google.


Many businesses devote a lot of effort to opportunities they have little chance of winning.


The size and audacity of the fleet orders announced by Middle Eastern carriers have dominated industry headlines.


Overcoming Problems of Access to Banking Services "There are some 32,000 commercial bank branches in India but they cover less than seven percent of the total villages in the nation," said Vijay Mulbagal, a consultant in Diamond's financial services practice in India.


Fraud Intelligence

Bryan Sartin

Situations involving the compromise of sensitive information, particularly those resulting from computer-based intrusions, have become a very real concern for organisations in a number of different industries.


For example, when you open your fridge, have an aspirin, use a kleenex and watch the kids in spandex jumping the trampoline then go out rollerblading later you sit xeroxing then fedexing and have a granola or may be googling on the net.


Critical supplier survival strategies include: * Diversifying the customer base for revenue growth, * Increasing revenues through higher value-added products, * Implementing a low-cost manufacturing footprint and * Developing effective material cost management. "Suppliers must adapt to a rapidly changing environment and need to look beyond the North American market," says Erkut Uludag, partner at Roland Berger.


Today’s CIO faces a huge number of dilemmas which must be addressed within different spheres of influence.


Portuguese sailors discovered the dodo in the late 16th century on Mauritius.


Managing for Project Success:
Client Perspectives on Client-Consultant Relationships

Karen Handley, Andrew Sturdy, Timothy Clark, Robin Fincham

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Taking these discrete examples of things that Admiral Rickover did as examples of his behaviour is fine as part of the overall picture of the Admiral but it is dangerous to assume that this behaviour on its own makes great leaders. Can you imagine the stress that it would cause a seaman on a new submarine on its first dive if when he has his hands full trying to deal with a potentially serious problem, Admiral Rickover walks into the compartment and sits down to watch.


When we believe in the value of the workforce and know that they want to do a good job, the job of management stops being to get the workforce to do what we want by telling them what to do and it starts being to look for the things that are stopping the workforce from doing a good job, and getting rid of them. The biggest obstacle that gets in the way of the workforces desire to do a good job is a manager telling them what to do, telling them what their targets are and telling them what equipment to use to achieve those targets. The biggest part of the answer is so easy, stop telling people what to do. How do you tell people that telling people what to do is wrong? Or do you do that at all? What do managers have to do? The initial premise that we work from is that the workforce want to do a good job, they know how to do a good job and they just need to be given what they need in order to do that job. The only thing that managers need to do is to listen to what the workforce want and give it to them.


In the early 1990’s, Rudy Giuliani, then the newly elected Mayor of New York City set out to prove that New York City, a city which for years had been assumed to be too big, too unruly, too diverse, too broke to be managed was in fact manageable.


The projected growth of China and India is expected to transform nearly every global industry.


Global offshoring

James Stuart

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How effective are your initiatives?

Rentia Pienaar and Hans Anand

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Some of the more prominent headlines over the past year were dominated by incidents of data theft, where corporation after corporation had fallen victim to information theft on a large scale.


“If you want loyalty - get a dog.” - Grant Fairley Is client loyalty still relevant in this day and age when clients can switch at the click of a mouse? Like electric windows, anti-lock brakes, and air bags, what is innovative and sets you apart from the competition one day may be commonplace the next.


Strong brands are increasingly recognised as a competitive asset, according to a new survey of 145 senior executives around the world by the Economist Intelligence Unit.


Demand for air travel does indeed grow at a multiple of GDP, according to Understanding the Demand for Air Travel: How to Compete More Effectively.


One of the most striking things about today’s corporate landscape is the fact that it is set up to reward not success, but failure. The objective of simply delivering shareholder value can lead companies to become obsessed by their market cap, while equity schemes lead key members of staff to concern themselves with their own personal exit schemes: How do I get my money out? The share price often has very little to do with company’s actual performance and this situation and accompanying rational has created a corporate culture that rewards image over substance: many successful careers are being built not on competence, but on an individual’s ability to successfully market him or herself.


Access the recording by clicking the play button below (having turned up the sound on your computer).


A strategic approach to corporate real estate

Andrew Pegg BSc (Hons) MRICS MIMC

The importance of having a clearly defined property strategy aligned to the business Investment decisions in property should be driven by the principle that any operational property strategy should dovetail with the overall organisational strategy of the business in order to achieve an integrated sustainable and beneficial solution.


Telling ain’t selling

Abhay Padgaonkar

It is well known that people buy for their own reasons—not for the seller’s.


Entrepreneurial purchasing

Dr Colin Coulson-Thomas

�You are what you eat� is a slogan of our time.


Most importantly, the defining characteristics of The Risk Intelligent Enterprise are outlined, including: -- a risk management philosophy that focuses not solely on risk avoidance, but also on risk-taking as a means to value creation -- risk management practices that encompass the entire business, creating connections between the "silos" that often arise within large, mature, and/or diverse corporations -- risk management strategies that address the full spectrum of risks, including industry specific, compliance, competitive, environmental, security, privacy, business continuity, strategic, reporting, and operational -- risk assessment processes that augment the conventional emphasis on probability by placing significant weight on the notion of vulnerability -- risk management approaches that do not solely consider single events, but also take into account risk scenarios and the interaction of multiple risks. Mark Layton, global leader of Enterprise Risk Services at Deloitte & Touche LLP, stated, "Getting risk management right has never been more important.


The report, Hospitality 2010, was released today at the 28th Annual NYU International Hospitality Industry Investment Conference, in New York City.


The Why, How and What of it Large-scale market consolidations in the US have changed the telecom landscape.


Share and share alike

Peter Holden

Many Local Authorities have produced significant efficiency savings in line with the Gershon Review announced in 2004.


Keep Your Data Healthy!

Amanjeet Singh Saluja

Why is data quality important? Data quality is an important element of strategy as it impacts decision making at all levels in a business organization.


It’s your ship

Peter A Hunter

Captain Abrashoff has written a phenomenal book about the journey he made with his ship the USS Benfold, a guided missile destroyer, from a vessel that was failing on all counts, into the best ship in the US Navy at a time of active conflict in the Persian Gulf. You could be forgiven for assuming that this was another book about a Gung Ho great guy who dragged his crew kicking and screaming up to standard through his sheer force of will and amazing personality. Nothing could be further from the truth. Captain Abrashoff realised that the only way to achieve the best for his ship was for his crew to want to achieve the best. He knew that telling his crew to be the best would not make a blind bit of difference, he knew he had to create the environment in which they would want to become the best and he did that by allowing them to become proud of what they did. This book tells the stories of what he did, and how the crew responded, to change this crew from a collection of losers into the tight knit crew of the most effective ship in the Pacific fleet. Captain Abrashoff ‘s efforts were always about the way his crews felt about what they did. By changing the environment that they worked in he changed the way that they felt about what they did and the result was their phenomenal performance. As he said, “Given the right environment there are few limits to what people can achieve.” In this book Captain Abrashoff shows us what happens when we do receive the suggestions from below, not only the hard financial value that occurs when we do something in a different way as a result of listening to the needs of the workforce but also the change in the way that we make the workforce feel about what they do as a result of the fact that someone has listened to them Normal behaviour is to ignore the junior.


Getting it done

Abhay Padgaonkar

Getting things done sounds so simple, doesn’t it? After all, don’t we all do things every day? Then why is it that there is such a high failure rate when it comes to project execution? In their book Execution, Bossidy and Charan describe the fundamental problem as this: “People think of execution as the tactical side of the business, something leaders delegate while they focus on the perceived, “bigger” issues.


Almost every consumer is now on a "treasure hunt," intelligently and avidly seeking out good quality products and services in just about every category, from clothing and luxuries to food and motel rooms.


In an era of increasingly complex communications – blogs, satellite, digital, podcasts – business people could be excused for wondering how it’s best to achieve coverage in the media. The methodologies may have become more multifaceted, but facts - the news - will always prevail.


Airlines are pushing more maintenance, repair, and overhaul (MRO) responsibilities to external vendors as the quality of outsourced work improves, according to a new study by Mercer Management Consulting.


Digital divide narrows

Economist Intelligence Unit

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Big brands must actively build trust online

Jens Riegelsberger and Stephen Barber

While acceptance of the Internet as a marketplace has increased, surveys show that trust in individual brands is decreasing.


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