I did this last month and progressed to the next round. Yes, it is outsourced to a third party, but the question still stands – serious bloke or dotty totty?No need to worry on this score, it is a very lightweight Q&A session by a “dotty totty”. She’s very nice, but as you say could definitely do with a bit of flirty conversation to brighten up her otherwise dull day (she spends it talking about PWC core competencies for crying out loud!!)I noticed that she gave me a really easy time on some of the questions after I mentioned that she had a very passionate sounding voice, and asked if she had the legs to match. I suggest you consider similar approach.Good luck.