Well, one of them involves coding JavaScript and configuring ODBC-compliant databases in order to make IT systems that (hopefully) work. The other one involves talking about the cultural issues and stakeholder sensitivities of that, and how staff might feel as a result of the changes.Or, put another way, one involves having technical skills. The other involves using social skills to make up for a lack of technical skills (and by "technical" I mean any skills that have to be learnt in order to work in a certain profession such as law, accountancy or medicine, as opposed to "technical" in the IT sense).